The DBS Barring Referral Service is the online route that individuals or organisations who want to make a barring referral can use to submit their referral.
To improve this service, DBS is launching a new ‘Save and Return’ feature enabling users to save their progress when making referrals and return to complete them at a more convenient time.
How does the ‘Save and Return’ feature work?
In order to save a referral and return to it later, users will need a GOV.UK One Login account. GOV.UK One Login is a safe and secure GOV.UK service that is trusted by users of a variety of government services.
If you don’t have a One Login, you will be directed to create one so you can make use of the new feature and securely save the progress of your barring referral.
What are the benefits of the ‘Save and Return’ feature?
The new ‘Save and Return’ feature addresses a key challenge that users were facing, which was that they had to complete referrals in a single session or risk losing their work.
DBS found that a high percentage of users were not returning to submit a referral after it had been abandoned due to time out or other factors, so being able to save progress will help to address this problem, and help ensure that all necessary referrals are reaching DBS.
The new feature allows users more time to complete their referrals, as they can securely save their work and return to it later, which will help users of the Barring Referral Service manage their workloads and make completing a barring referral easier and more convenient.
It is still possible for users to complete their referrals in one session if they wish, but the option to save and return later will add greater flexibility for all.
DBS hopes the feature will also have a positive impact on the quality of referrals received, as users now have the option to save their progress and consult with colleagues or gather further information, meaning a more detailed referral can be submitted without time pressure.
The new ‘Save and Return’ feature is being launched on 1st May, so users will be able to save their referral progress as they go along from this date.
How do I make a referral online?
If you need to make a barring referral online to DBS, you can do so on the Barring Referral Service GOV.UK page.
